People in Chorley should be able to lead a safe and healthy lifestyle and we treat this with paramount importance. We will send an emergency response team to certain hazards. If you want to report any of these dangers contact us.
What we provide an emergency response for
• Serious pollution - chemicals, smoke, fumes etc. which threaten life or limb
• Food poisoning outbreak - only if you are a proprietor of a food premises reporting allegations from customers
• Dangerous waste - unknown chemicals, sharp objects
Chorley is surrounded by some fantastic scenery and the environment is very important to people who live here. We are committed to promoting and preserving the environment through the services we offer.
We also issue licences for animal, food and drink establishments and other services. More information can be found on the licensing page.
- Dog Micro-Chipping and Stray Dog release fee update
From 6th April 2016, by law, all dogs must be micro-chipped in England under the Micro-Chipping of Dogs (England) Regulations. All puppies must also be micro-chipped by the time they are 8 weeks old. There are some exceptional circumstances to this legislation;
• if a veterinarian has certified the dog as a working dog and docked its tail in accordance with the Animal welfare Act 2006. In this case, the time limit for the dog to be microchipped and details recorded with a database is extended to 3 months.
• When a veterinarian certifies that a dog should not be microchipped for health reasons. In such cases a vet would have to certify in writing that this was the case, and state when the exemption expires.
The new rules which come into force in England next month, will not only protect the welfare of dogs and promote responsible ownership, but also make it easier to track down the owners of dogs that carry out attacks on people.
We also expect that in instances where as a Council we pick up stray dogs, then we will be able to re-unite these dogs back with their rightful owner if they are micro-chipped.
The soon to be compulsory procedure is inexpensive and ranges from £10-£30 via your local veterinary surgery, with many charities and animal shelters offering to carry it out for free.
This cost is very low compared to the potential £500 fine that will be issued to those dog owners who fail to comply with this legislation and do not microchip their dog after 6th April 2016.
More information can be found on GOV.UK, chip it check it and The Kennel club websites on the right hand side under Useful Links.
Stray Dog Release Fee
From 1st April 2016, Chorley Council will increase the dog reclamation fee to a standard £80 charge plus the daily rate of our kennelling fees up to a period of 7 days. After this time, an unclaimed dog will become the responsibility and ownership of the Council.
We have needed to increase this charge as we use a combination of our own staff and an external kennelling contractor to ensure that we continue to provide an excellent stray dog pick up service in the Borough. In addition, our fees are now in line with neighbouring councils in the area. This increase is part of our strategy to encourage responsible dog ownership across the borough.
We will not treat bees of any kind.
Types of Bees
• Bumble bees - Often confused with honeybees, they are rounder, larger and furrier with coloured stripes. Leave them alone if possible as they are an important cross pollinator and they very rarely sting. They are usually found in bird boxes and compost heaps. Beekeepers will not collect or remove bumble bees.
• Solitary bees - Small bees with red/brown bottoms, they are furry and around 4-15mm in length. These are harmless and live alone or in small groups. They are usually found in brickwork, cavities or in soil. They are most active in April, May and early June. Bee keepers will not remove these bees.
• Honeybees – Small and can vary in colour from golden brown to almost black. They swarm and can be found inside roof spaces, behind soffits and facia boards, in wall cavities, sheds, garages or anywhere they will be protected from the weather. Please contact a beekeeper for advice on relocating the colony or refer to the British Beekeepers Association.
Wasps can be treated
• These are bright yellow with black stripes and a smooth texture. High pitched buzzing noise. Wasps are attracted to sweet things. They build round nests usually in trees and sheds. Wasps can be treated by Chorley council, to request a visit from the pest control officers use the do it online section of the website. There will be a charge for this treatment.
- Community safety
Community Safety is one of our top priorities. We are working hard with other agencies such as the Police to reduce crime and the fear of crime among our residents and visitors. We work in partnership with a number of agencies through the Safer Chorley and South Ribble Partnership to improve community safety. The Community Safety Partnership Plan sets out how we are going to ensure that your streets and neighbourhoods remain some of the safest in the country.
Tackling anti-social behaviour is a priority for the Chorley and South Ribble Community Safety Partnership. We've just agreed to the Anti-Social Behaviour pledge which sets out what we will do to tackle the problem.
Contact us if you would like anymore information about Community Safety in Chorley.
For more information about Community Safety in Lancashire see the Safer Lancashire website.
The Community Trigger is a way that members of the public can ask the Community Safety Partnership to review their responses to complaints of anti-social behaviour.
Please download the Community Trigger Information document for more information about the community trigger, what it is, how to use it and what to expect.
The alley gate scheme is something we have rolled out to a number of different areas in Chorley. It works by providing lockable gates at the end of alleyways between terraced houses and only residents have a key. The gates are kept locked. Most domestic burglaries are committed through the rear of property especially in terraced houses. By restricting access to the back of the property with gates it is helping to reduce crime.
Alley gate schemes which are properly implemented and maintained, can significantly reduce domestic burglary. Alley gate schemes can also give residents a greater sense of security in their homes and improve community relations.
At the moment we are not taking any new applications for alley gates.
Most crime is against property and not many crimes are carefully planned. Most crimes are committed on the spur of the moment when possessions are left in a car or doors or windows to a house are left open.
You can reduce the risk by securing your home and car. This will also help the police by giving them more time to tackle serious crime. That's good for you and your family because it makes your neighbourhood a safer place to live in.
Lancashire Police - crime prevention offer some simple steps to help reduce crime.
Neighbourhood Watch schemes are a way for people in an area to get together to help prevent crime and make their neighbourhood a safer place.
You can access the Chorley and District Neighbourhood Watch Association online and they can provide more information on Neighbourhood Watch in your area.
Neighbourhood Working within Chorley provides support for community groups, volunteers and residents to make a difference at a local level. By providing advice, information and funding for local projects in each Neighbourhood Area.
We are divided into 7 Neighbourhood Areas and within each Neighbourhood we facilitate activities, environmental improvements and community projects sponsored by the ward Councillors. This process allows anyone with an interest in the neighbourhood to make an application for funding, resources, equipment and assistance from us and other agencies to deliver the project.
Our Neighbourhood Development Officer, will provide assistance to applicants for all Neighbourhood and Environmental Projects, helping to arrange the allocation of funds and linking in with other agencies and partners to ‘Make it Happen’.
If you need help and support for a project or there is an issue which you need help with in your Neighbourhood Area then you can contact us for more information.
Remember most crimes happen against property rather than people and crime is relatively low in Chorley but there are things you can do to help protect yourself.
Lancashire Police offer some simple tips to prevent yourself from being a victim of crime.
MADE (Multi-Agency Data Exchange)
The MADE project collects and processes data on behalf of all the agencies responsible for working towards a safer Lancashire. The team publish community safety profiles of wards and other small areas. This intelligence informs the commissioning of community safety services, the evaluation of initiatives, monitoring of progress and service planning.
For the public, community safety statistics about your local area can be accessed from the Lancashire Statistics page. More general research and statistics on community safety in Lancashire are available from the community safety section of Lancashire Profile.
Enter your postcode, town or street name to get street-level maps and data about policing, and details of your local policing team and beat meetings.
- Cooling tower notification
All premises where cooling towers and evaporative condensers are situated must register with the local authority under 'The Notification of Cooling Towers and Evaporative Condensers Regulations 1992'. For a summary of regulations relating to cooling towers visit the legislation website.
To notify us of any cooling towers or evaporative condensers on your premises or, to tell us about a change to any existing cooling towers or evaporative condensers on your premises visit GOV.UK cooling tower notification.
For a list of fees and charges view our fees table.
- Dog control orders
Following the introduction of The Fouling of Land by Dogs (Chorley Council Area) Order 2007, we have introduced three new dog control orders.
• THE DOGS ON LEADS (CHORLEY COUNCIL) ORDER 2012 – which makes it an offence for a person in control of a dog not to have that dog on a lead on certain areas of land
• THE DOGS EXCLUSION (CHORLEY COUNCIL) ORDER 2012 – makes it an offence for a person in control of a dog or an owner of a dog to allow the dog onto certain areas of land
• THE DOGS ON LEADS BY DIRECTION (CHORLEY COUNCIL) ORDER 2012 – allows authorised officers to direct persons in charge of a dog to put that dog on a lead in any area open to the public. It would be an offence for the person to ignore that direction
A consultation period was undertaken and the decision to introduce the orders was made by the council's executive cabinet in June 2012. The dog control orders came into effect on 23 July 2012 and are available to download.
- Food hygiene ratings
Our new food ratings scheme gives food businesses a hygiene rating of between 0 and 5 based on their last food safety inspection. All food premises in Chorley are included within the scheme. You can view food hygiene ratings online.
The aim is to give the public information about the hygiene standard of food premises in Chorley but also to encourage improvements in standards. There are around 700 food premises in Chorley from butchers to bakers and restaurants to takeaways who have received their ratings and these should be displayed on the premises
What the scores mean
A business will get one of the following ratings:
5 = Very Good
4 = Good
3 = Generally satisfactory
2 = Improvement necessary
1 = Major improvement necessary
0 = Urgent improvement necessary
- Land drainage
Land drainage is complex and is primarily a private matter between adjoining landowners. We are the nominated land drainage authority and have some enforcement powers to make landowners carry out works to prevent serious internal flooding of domestic dwellings. Some watercourses are classed as 'controlled' and the Environment Agency will ensure that they are properly maintained and take action against those found polluting or obstructing the flow of water.
Other watercourses are classed as 'ordinary' and these are the responsibility of the adjacent landowners. This is known as riparian ownership. If your property backs onto an 'ordinary' watercourse you and the person who owns the land on the opposite bank will be responsible for the upkeep of that stream, brook or ditch for the length running along your boundary.
If you have surface water flowing onto your land you are responsible for installing suitable drainage to accommodate this flow of water. Therefore if an adjacent property installs land drains or hard surfaces their land, resulting in more water flowing onto your land, you cannot take action against that person, and must carry out your own works as required, even if that pushes the problem onto your neighbour. This is because no one owns the water, which will always find its own path. You can download our land drainage policy
- Lost / found animals
Dogs and cats
We keep a record of all dogs and cats that are reported and reunite them with their owner where possible.
• We will collect stray dogs and take them to our holding kennels
• We will not collect stray cats
• Please tell us if you have reported your animal lost and it is found
Please contact us to report any lost or found dogs and cats .
If you think that we may have collected your dog contact us or during office hours you may ring Glencoe Kennels direct on 01254 261446. If you wish to report a stray dog out of hours please call: 01257 515142
Fees and Charges
If a stray dog has been taken to the kennels, the following fee will need to be paid before it can be released:
• Kennelling fee - £10 per day
• Kennelling administration charge - £32.50
(to be paid to kennels, 50% reduction if you are on income support)
Dealing with dead animals
Please contact us to report an animal that has died in a public space. We will make all relevant checks to identify the owner of the animal in order to inform them and will arrange the removal of the animal.
Some of the actions carried out on a day to day basis in the borough by our neighbourhood officers include
• Routinely patrolling, visiting and inspecting animal related areas and premises:
• Tackling dog fouling by issuing fixed penalty notices to people who do not clear up after their dogs
• Making sure stray dogs and animals not on a lead on a highway are seized and impounded
• Making sure dog breeding premises, riding establishments, pet shops and zoos are inspected at least annually for licensing purposes
• Attending dog shows and other events
• Maintaining information boards and signs at parks, recreation grounds and on public highways
• Providing stray dogs with emergency first aid treatment
• Enforcing the Dangerous Dogs Act in partnership with the police
• Working in partnership with local vets, local dog clubs, animal rescue organisations and the Dogs Trust
If you have problems with noise, smells, dust or intrusive light then we may be able to help. In order for us to carry out a full investigation we require your details and the address of the premises about which you are complaining. We will also need your help to gather evidence about how the nuisance is affecting you.
Making a complaint
You can download the nuisance information leaflet+.
If after reading the nuisance information leaflet you still want to make a complaint, contact us.
We may find that after our investigation there is not enough evidence for us to take formal action. However, you may still take private action to resolve an issue that you believe is causing a nuisance.
There are also a number of issues that we are unable to deal with under our nuisance legislation, such as noise in the street from people or vehicles, one off events or parties, cooking smells from domestic premises, overgrown gardens and accumulations of certain types of rubbish (building materials, wood, furniture etc.).
- Pest control
We will treat:
• Rats (inside or outside)
• Mice (in the home)
• Ants (in the home)
• Bed bugs
We will not treat:
• Snails and slugs
• Bats – contact the bat society (see Useful information below for contact details)
Pest control services are also available from private companies at a competitive rate.
Pest treatments are available from local DIY shops where you should seek the advice of the staff and read all instructions.
There are many species of ant, the most common of which is the Black Garden Ant, which is usually found in houses, foraging for food. These ants nest in the soil, under paving stones or in the footings of walls where the nest entrance may be distinguished by small piles of fine earth which have been brought out.
Ants seldom bite. Apart from their general nuisance value in houses, they call attention to themselves in particular by their swarming mating flight on a hot sunny afternoon in July or August when they may be seen in vast numbers.
If it is possible to find the nest, using over-the-counter insecticide powder, gel or spray at the entrance can sometimes control small infestations. Insecticide powder, gel or spray applied in a strip along the outside walls, can also provide a barrier.
The colonies finally die out but others may appear in time and the exercise may have to be repeated. Large infestations may require a combination of methods and you may need to seek professional assistance.
If insecticides are used you should follow the instructions carefully. Chorley Council Pest Control does not offer a free service for treatment of ants. This is a chargeable service, which is usually confined to the insecticide treatment of internal infestations.
Identification of Mortar/Masonry/Mining Bees
These bees are small bees with a similar shape to a wasp - they are frequently confused with wasps. They are active during April, May, and early June with the peak of activity in May - too early to be wasps.
Mortar or Masonry bees are slightly smaller than honey bees but similar in appearance. Like all bees they are important pollinators of plants, but unlike honey bees and bumble bees they have no workers and have no collective nest.
Mortar bees excavate chambers in soft mortar joints in brick walls (approximately 20mm deep) and mining bees will excavate chambers in soft/sandy soil. Although they are solitary they do excavate their chambers close together and thus give the impression of being a colony and occupying the same habitat. Despite popular belief mortar/masonry bees do not damage brickwork and mortar, and only take advantage of existing decay.
These solitary bees:
• Are harmless (do not sting)
• Are beneficial
• They do not pester people, and
• They do not damage buildings
They look much like honey bees but are generally a little hairier. Most calls received by Environmental Services in late April and May for bee/wasp problems are in fact solitary bees.
Mortar bees are beneficial insects and do not sting and the Council does not, therefore offer an eradication service.
Contact us to book a pest control appointment.
Morning visits take place Monday to Thursday between 9am and 12.30pm. Afternoon visits take place between 1pm and 4.30pm. We cannot give a specific appointment time.
Fees and Charges
• Non Residential: First visit £ 56.50
• Non Residential: Re-visits (each visit) £ 31.50
• Residential: Insect pests £ 41.00
• Concession - Income Support £ 31.50
• Treatments for rats and mice is carried out free of charge for residential properties only
Please note that no refunds will be given.
• All customers to be advised that the charge of £35 is for the cost of the visit and assessment of the wasp nest - it is not for the treatment
• Therefore, if a customer pays the fee and there is subsequent treatment then this will be free
• If the customer pays the charge and there is no treatment because it is a bee’s nest or the wasps have gone because it is late in season, then this is non-refundable
• If a customer cancels an appointment prior to 48 hours before date and time of the appointment then we can offer an alternative at no additional cost to the original assessment charge of £35 cost. However, after a 2nd appointment is arranged and cancelled then we will need to take a further payment of £35 to ensure a further visit.
What to do before your pest control visit
• Prior to the pest control visit, any affected areas should be cleared of furniture, vacuumed and made accessible.
• In the case of rented accommodation, tenants and landlords should tell one another before a visit.
Treating the pests
• Due to the nature of the treatment used, it can take up to 14 days from the first treatment to get rid of rats or mice
• Its difficult to give a definite length of time for treatment as the nature of the work means that some jobs may take longer than others
• Repeat visits may be required to fully treat the pest
What to do if you are not sure what the pest is
Leave a sample at our Union Street offices and we will identify the pest and recommend the best course of action.
- Unauthorised Gypsy Roma and Traveller encampments
From time-to-time Gypsies and Travellers will travel into the Chorley area and set up an encampment on a piece of land. We have developed a partnership approach in response to unauthorised encampments and is committed to working with partner agencies, local politicians, businesses, the settled and travelling community to ensure that a consistent and appropriate response to encampments is taken.
Our partnership response is determined by who the owner of the occupied land is. Should the land be owned by the Local Authority the responsibility for dealing with the encampment lies with the Authority and they will determine what action to take. However, if the land is privately owned whilst we and partner agencies will provide support, the responsibility for dealing with the encampment lies with the land owner and we will advise them to seek legal independent advice before taking any action.
When an unauthorised encampment is identified, we will visit the site with partner agencies and carry out an assessment which takes into account the local environment, the welfare requirements of the travellers and impact the encampment is having on the settled community. We will also ask the travellers to abide by a code of conduct whilst they are staying in the local area.
A multi-agency meeting is organised with partner agencies and where applicable the landowner and based on the information discussed at this meeting an action plan which can include the use of eviction powers is agreed. Throughout the partnership response a communication strategy and reassurance operation which involves the travellers, local politicians, the landowner and the settled community is carried out.
- Useful information
• Blackburn - 01254 580642
• Preston - 01772 748788
• Bolton - 0161 724 5118
• Cats in Crisis - Bamber Bridge - 01772 498053
• RSPCA advice line - 0300 1234 999
• Bat Helpline - 0845 1300 228
• British Pest Control Association
• Pigeon Advisory Service
• Urban Wildlife Society