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Household Support Fund

Household Support Fund is now open - all details below

Please be aware, due to high volumes of applications, the Energy Support element is now CLOSED - We will review the funding availability and provide updates on this webpage

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Household Support Fund 

The UK Government's Department for Work and Pensions have extended the Household Support Fund to be made available to Councils in England to help with significant rising living costs. It is intended to help those who do not have enough resources to meet immediate short term needs and require assistance with essential items over the coming months.

Please note that resident does not need to be on benefits or unemployed to receive this funding if they can demonstrate need.

Support available

The scheme will be available to eligible Chorley residents from 3rd June 2024 to 30th September 2024.  However, depending on demand from residents the fund may close earlier so it is encouraged that you seek support early.

In Chorley we have developed our approach to distribute this funding by working collectively in partnership with our community organisations and voluntary groups to provide support whilst also linking residents with wider support.

The fund will help with short-term living costs such as food, energy and essential items. The scheme will also signpost you to other sources of advice and assistance. 

Please note that Household Support Fund processing times for support may vary between organisations. This support is not provided immediately.

Type of requests will be not be covered by the Household Support Fund:

  • Any requests for items that are not essential
  • Applications from those with sufficient income or savings
  • Requests for support where this is the responsibility of the landlord

For information or support with the cost of living - visit

If you need additional help or have further questions please contact Chorley Council on 01257 515151 or email and use the description "household support fund" in your email.

Energy Support

Please be aware, due to high volumes of applications, the Energy Support element is now CLOSED - We will review the funding availability and provide updates on this webpage

This scheme is to provide support to our residents who are struggling financially with energy costs. 

Citizens Advice Lancashire West are partnering with Chorley Council to support residents who are struggling with electricity, gas, and water costs.

Who can apply?

  • You CANNOT apply if you or someone in your household received a household support fund payment in the last 6 months
  • You MUST be aged 16 or over and the named account holder of your energy accounts
  • You MUST be a resident of the borough of Chorley

For clients not yet eligible to apply, help can be provided in other ways by:

  • Contacting your energy supplier and see what support they can offer you. Unless you have large arrears or have failed to meet agreed payment plans, they should be able to offer you support.
  • If you rent from a social landlord, contacting them and see what support they can offer.
  • Contacting CA Lancashire West for a referral to their Cost of Living Support Worker who can check your benefit entitlement and help you access other support. visit Citizens Advice
  • For wider support visit Health and Wellbeing

How do you apply?

  • Complete the online application. 
  • You must provide: at least one month of recent bank statements showing income and expenditure
  • The best way to do this is to upload the documents through the online application form or if you are unable to do this, email through to
  • You can also provide your financial information directly at the Chorley Citizens Advice office on Market Street. Please put it in an envelope and mark it for the attention of the 'HSF Team' and it can be left at reception on a Monday, Wednesday or Friday between 10am and 2pm.
  • Once your application is received by us, we aim to process it as soon as possible provided you have supplied the required evidence, but due to the high number of applications it could take up to 28 days. During this time please do not submit further applications or try to contact us regarding your application  
  • If the required documents have not been provided, we cannot proceed with your application. All applications will be closed 10 working days after they have been submitted if the documents are not provided.
  • Depending on the level of demand for the fund, this may not always be possible and the amount paid is at the discretion of the local council. During this time please do not submit further applications or try to contact us regarding your application.

Please note: 

  • Submitting an application does not guarantee acceptance.
  • In line with current Government guidance you do not need to be on benefits to apply and this money does not need to be paid back.

How will you receive support?

  • If you are successful, Chorley Citizens Advice will send you a Charis code. Charis is the name of the company being used to obtain and manage the codes.
  • The code will be sent to you either by email or text message (applicants that are not online or don't have a mobile phone will receive a code in the post).
  • You can redeem your code for cash to use for your energy payment at any appropriate Pay Point store.  You can view stores at:  
  • If there are any difficulties with redeeming the voucher, please call PayPoint on 0330 400 0002 whilst still at the PayPoint store. Do NOT call Chorley Council or Citizens Advice as we are unable to assist with problems redeeming voucher codes.
  • We will only re-issue codes where the code issuer (Charis) agrees that the code is faulty and not when redeemed incorrectly by the retailer, or where a claim is made that the codes have already been redeemed. Please be aware that the date, time, location and CCTV footage is recorded by the PayPoint till for all transactions.
  • You are responsible for the security of the devices you receive text messages and emails onto and replacement codes will not be issued when a device has been accessed by another person and the codes fraudulently redeemed.

Food and other essentials - Children and Families

Home-Start Central Lancashire

Home-Start Central Lancashire is based in Chorley and offers a range of family support services. They are a local community network of trained volunteers and expert support staff, helping families with children through their challenging times.

They offer a home-visiting support service for families struggling with issues such as post-natal depression, early childhood development, isolation, challenging behaviour and much more.

Office hours are Monday to Friday 8.30am to 4.30pm.

Website - Home Start Household Support Fund 

Telephone number - 01257 241636


Food and other essentials - General Support

Gateway - Chorley Help the Homeless

Food and essentials support - Food Parcels, toiletries and small household items can be provided and collected from The Gateway, Friday St, Chorley, PR6 0AA

Opening Times: 10am to 2pm on Monday, Tuesday, Thursday and Friday's.

Please drop in or contact via phone or email.

Telephone - 01257 220077

Email -

Include your name, the number of adults and children in your household, your phone number so that we can contact you and help provide best support


Food Support - SVP Chorley Buddies Food Clubs

For just £5 every time you shop, you can access a weekly food provision in which you can access up to £25 worth of food to help support you and your household and save good food from going to landfill.

5 venues are available to join across Chorley where you can come along and choose your own food, coming away with fresh fruit and vegetables, tinned and packaged produce, cereal, chilled and frozen food, bread and much more. All clubs also have a social activity element in which refreshments are available after the food club.

Monday - St Paul's Church, Adlington - 10.30am

Tuesday - St Joseph's Parish Centre - 10.30am

Wednesday - St John the Divine Parish Hall, Coppull - 10.30am

Thursday - Buttermere Community Centre - 10.30am

Friday - Clayton Brook Village Hall - 10.30am

If you would like to know more and register, contact SVP Chorley Buddies.


Tel. 01257 542367


Chorley United Reform Church / The Hollinshead Centre

Providing support with food through a mixture of hot meals and small food parcels. A warm place to be, with refreshments,

The Meeting Place (open 10am to 2pm) on Wednesdays and Thursdays, with lunch at around 12 both days.

A free hot take away meal is available on Thursday evenings at 5pm from the porch at the end of Byron Street.

If you would like to receive support, please contact us by:

Phone - 01257 760066 and select option 1 or

Email -


Living Waters Food bank

Food and essentials support for non-children households

Residents can be supported with a food parcel which can be collected on Tuesday's and Friday's.  Contact must be made at least one day before collection for the parcel to be prepared.  They can also help support with small non-food related items.

Open Tuesdays and Fridays 10am to 2pm.  This service can be accessed by referral via an approved agency or contacting them direct and quoting Household Support Fund. 

For more information contact:

Living Waters Church,  33-35 Bolton Street, Chorley,  PR7 3AB  Email:     

Tel: 07889 747045


St Laurence's Church - Food support

A range of support available from emergency food parcels to evening and lunchtime meal provision available every week Monday to Friday along with activity.

Emergency Food Parcels

For those who are unable to access other forms of food support and in urgent need of food, St Laurence's Church can provide emergency food parcels.

If you require this support please contact Chorley Council on 01257 515151 and ask to be referred for support.  Residents cannot self-refer direct to St Laurence. Once the referral is made, a St Laurence volunteer will contact you to arrange delivery.

Please note - due to the emergency nature of provision, to ensure that St Laurence's can continue providing food to those in urgent need in the long term, there is a cap on number of food parcels to a maximum of 8 every 12 months and that it has been at least 2 weeks since the last food parcel was received. 

Individuals can also be referred by other local charities and health services

Open Table - Hot Food Provision

  • Every Monday 5pm till 5.30pm
  • Each Monday evening, join us for a homemade main meal and pudding, served for you at the table. 
  • Tea, coffee and squash available.

Taste Cafe

  • Every week - Tuesday to Friday, 11am to 2pm
  • Tea and coffee, squash, hot soup, rolls, a selection of cakes and fruit, all available inside St Laurence's Church. 
  • 'Pay what you can' basis, but donations not essential. 
  • Lego Table and Colouring Stations available for children.
  • Every Thursday Join 'Talking Tables' from 11am

Important information on accessing support

As this funding is allocated to Chorley residents in financial difficulties you may be asked to provide proof of residency or other supporting documentation, but our delivery partners will work with you to make this as simple as possible.

Our partner organisations will talk to you about your situation and work out the best way to help you including offering wider and if needed longer term support.

You can access support for food and essentials and fuel support, but you should only access the fund through one partner unless you are referred to a different delivery partner by one of the delivery partners.

Your details will be used to contact you about this support or refer you to one of the other delivery partners listed above if they are more appropriate to support you. We will also cross check applicant details provided between partners to prevent misuse of the fund. As Chorley Council are a delivery partner, we may also receive your details to provide support as part of this fund.

We may collate information to help us target support in the future and may ask if you would be willing to provide follow up information to advise how the fund has supported you.

Accessing help now

Food provision and wider support

If you need emergency support now with food provision, you can view more information on emergency food support,

If you need additional help or have further questions please contact Chorley Council on 01257 515151 or email  and use the description household support fund in your email.

Energy and Debt

Please look at the links below to understand what support you can access, tips to maximise your income, what discounts and offers are available and how to access debt (including with your energy supplier) support.

Help for Households - GOV.UK

Cost of living payments provided by the government - GOV.UK

Grants and benefits to help pay your energy bills - Citizens Advice

If you have not received your disability cost of living payment, you should report a missing cost of living payment on the GOV.UK website

Benefits Calculator - Citizens Advice

Over 50 with a Workplace or Personal Pension?  Some people may be considering accessing their pension savings to help with issues like energy bills, debt, or to cover everyday essentials. Pension Wise which is delivered by Citizens Advice specialists. It offers free, impartial guidance to people over 50 with a workplace or personal pension and can help them understand their options. You can get pension advise on the Money Help website or by calling 0800 138 3944

Get help if you are struggling to pay your bills - Citizens Advice

Do you have a deduction on your Universal Credit payments?  Contact your Job Centre or put a note on your journal asking for a review

Do you rent your property from a housing association? Contact your association as they may have funds you can access

Support with energy bills - Citizens Advice

Help with gambling problems - Citizens Advice

If you require any support with debt you can also use the Citizens Advice webchat service

Or call the national Debt Advice helpline on 0800 240 4420 Lines are open Monday to Friday 8am to 7pm

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