Test and Trace Support Payment and additional support
When you will get paid
We aim to make payments within three days of receiving an
application, as long as we have all of the required evidence. If we need
further information to assess your application, we will contact you by phone or
email, but this may delay payment. It is important that you provide all the
evidence that we need when you apply so that we can make payments quickly.
People who don’t have internet access
Please ask a member of your household to help you apply. If
you need to ask someone who doesn't live with you to help, please make sure you
do not break the self-isolation rules.
The application form is online HERE, you just need access to the internet. Most
mobile phones have internet access.
To upload evidence you can take a photo(s) using a mobile
phone and upload the photo(s) using a mobile phone.
A friend or family member can make the application on your
behalf, using their phone or computer, but we can only pay the money
into your bank account.
If you have no access to the internet and no-one to help you
please ring us on 01257 515151 and we will help you. Please note that this may
delay your application as we will still need you to provide some evidence.
We are doing what we can to protect our communities and
support the most vulnerable. Click here
Eligibility and evidence requirements
I have lost more than £500 in income due to loss of work,
can I claim more money?
No, people will receive £500 as a lump sum, regardless of
how much they have lost in income.
I am a full time student and I also work. Can I claim?
You may be eligible for the payment if you are a student and
you receive one of the qualifying benefits (Universal Credit, Working Tax
Credit, income-based Employment and Support Allowance, income-based Jobseeker’s
Allowance, Income Support, Housing Benefit or Pension Credit) because, for
example, you are a part-time student, are disabled or have children.
If you don't receive any of these benefits you should
contact your university or college welfare team to see what financial support
they can give you, most have funds available that offer support for students
facing financial hardship. If you rely on your wages to pay your accommodation
costs, are experiencing hardship, and can't get help from your college or
university then you can apply for a Test and Trace Self-Isolation Support
Payment under the discretionary scheme and we will consider your application.
I am a full time student and I also work. Can I claim
under the discretionary scheme?
Most universities and colleges have hardship funds
available. You should contact your university or college welfare team to see
what financial support they can give you
If you rely on your wages to pay your accommodation costs, are
experiencing hardship, and can't get help from your college or university then
you can apply for a Test and Trace Self-Isolation Support Payment under the
discretionary scheme and we will consider your application.
What about two jobs?
I can work from home on one but not the other and will be losing money.
Can I claim?
Yes, if you can evidence that you have lost income as a
result of self isolating you will receive a grant. This is providing the other
criteria are met.
I have been furloughed, can I claim?
If you have been furloughed and are not working at all, you
can’t claim. If you are furloughed and also working, but now can’t go to work
because you must self-isolate and are losing income as a result you can apply.
Is there a time limit for making applications?
Yes, you must make a claim within 14 days of the end of your
period of self-isolation. We cannot accept applications after this point. For
example, if you have been instructed by NHS Test and Trace on 1 October to stay
at home and self-isolate for 14 days, your isolation period ends on 15 October
and you must apply for the Test and Trace Support Payment by 28 October.
I’ve just found out that I am now eligible for a benefit
that would have qualified me for a Test and Trace Support Payment, can I make a
No, you must have been in receipt of the benefit at the time
you applied for the payment.
I’m waiting to hear from DWP about my benefit claim.
If you meet all the other eligibility criteria but are not
yet in receipt of one of the qualifying benefits, you may be eligible for a
discretionary payment. You should fill in the application form and complete the
discretionary application questions.
I am classed by the government as having no recourse to
public funds due to my immigrations status, so even though I am on a low income
I cannot claim any benefits, can I claim this if I can’t go into work?
You are able to claim from the discretionary scheme.
Can I claim if I am only staying at an address in Chorley
on a temporary basis?
No, you should claim from your permanent address as this is
where records to confirm your entitlement are held. We will check the
information that you provide to check that you permanently reside at the address
that you provide.
I am not registered for Council Tax, but still have to
pay rent, can I still claim?
Yes, as long as you have a legitimate liability to pay rent.
We will check your application against other Council and Government systems to
verify the information that you have provided. If we are not satisfied that you
are resident, we will not pay the grant.
We will report fraudulent attempts to claim to other
Do I have to live in Chorley to claim?
Yes, only people living within the Chorley Council area can
claim. If you are not sure, check who you pay your Council Tax to.
If you submit an application to the wrong Council it may slow down your application.
Can I claim if I have been notified to isolate by the Covid-19 app?
No, at the moment people notified by the app will not receive a unique 8 digit reference code and are not eligible to claim.
How do I provide the evidence that I qualify?
When you complete the online application you can upload your
evidence and submit it along with your form. You can take a photograph of your
documents, such as your bank statement, and when the form asks for evidence
click ‘browse’ and select the document from your photos.
Can I provide my NHS number, rather than the Test and
No, we can only use the NHS Test and Trace number for
payments. If you have not been allocated this number we cannot pay anything.
What is the Test and Trace Account ID number and where
can I find it?
The NHS Test and Trace Account ID is an 8-character
identifier unique to each record. The NHS Test and Trace team will provide you
with this information when you are instructed to self isolate.
I am self employed - what proof do I need to provide?
Self-employed applicants need to provide evidence of
self-assessment tax returns and trading income.
I am self employed, how can I prove I am not going to be
working, I will just cancel the jobs in my diary?
You will need to provide evidence about your income and the
type of work that you do. It will be easier for some professions to work from
home than others. You will need to evidence that you have lost income as a
result of self isolating.
Can I claim more than once? If so, is the process the
Yes, provided the eligibility criteria are met on each
separate claim and the self-isolation period for which you are claiming doesn’t
overlap with a previous self-isolation period. The process should be the same
as for any other claim.
I have to isolate for 20 days - can I get two payments?
No, claims are not allowed for overlapping self-isolation
periods – an individual can receive a maximum of £500 for a period of
isolation, regardless of how long it is.
This includes someone who has to isolate for a continuous
period of (say) 20 days, either because they have been identified as the
contact of a second positive case within the same period or because they have
gone on to test positive and have had to start a new 10-day isolation period.
Only one claim can be made for this period.
Are multiple claims from households allowed?
Yes, provided each applicant meets the relevant criteria.
I am overdrawn, if you pay the £500 into my bank I won't
be able to access it, can you pay me a different way?
We will be paying the Test and Trace Self-Isolation Support
Payments into a bank account in the applicant’s name. If you are overdrawn you
can contact your bank and ask that this payment is not used to pay towards your
overdraft. This is called ‘exercising your first right of appropriation’ and it
will ensure the money isn’t used to pay the overdraft.
You would have to contact the bank to explain that you are
expecting a £500 payment (the NHS Test and Trace Support Payment), and detail
how you would like to spend the money. This protection is called a 'first right
of appropriation of funds order'.
Are the payments subject to tax and National Insurance?
Any payment that we make will be subject to tax. It is not
subject to National Insurance.
The Council does not deduct the tax before making the
payment. We will provide details to HMRC and they will deal with the tax
Impact on other benefits
How will Universal Credit be impacted if there is a loss
of earned income?
The NHS Test and Trace Support Payments will be disregarded
when calculating entitlement to Universal Credit, Working Tax Credit,
income-based Employment and Support Allowance, income-based Jobseeker’s
Allowance, Income Support, Housing Benefit or Pension Credit.
If my wages drop and this payment is disregarded will I
receive more Universal Credit to make up for the drop in wages?
Your Universal Credit will adjust automatically to take into
account the drop in your wages.
How do you treat these payments in respect of benefits
entitlement such as Housing Benefit and Universal Credit?
These payments are not included when calculating entitlement
to other benefits.
Fraud and Payment checks
Will there be any checks on the information that I
Yes, the applications will be checked against DWP and HMRC
income details. The government has also said that it will be conducting some
checks after payments have been made to check that the applicant did have
reduced income as a result of self-isolation. If payments have been made to
people who are not entitled, the Council will be asking for the money back
If payments are made to someone who is not entitled, the
Council will ask for the payment to be returned. Fraudulent applicants will be
referred to the Police.
What if a local authority has made a payment to someone
who was in receipt of a specified benefit but shouldn’t have been?
Local authorities will have the right to recover any
payments paid to someone they discover has claimed the £500 fraudulently.
Do I still have to have an NHS Test and Trace number to
claim under the discretionary scheme?
To qualify for a payment you must still have a Test and
Trace number. You must also be working or self employed and on a low income.
Can you pay me if I am not working?
No, you have to be working or self employed to qualify for a
What are the rules for the discretionary scheme?
The discretionary scheme will apply to residents who:
have been told to stay home and self-isolate by NHS Test and
Trace, either because they have tested positive for coronavirus or have
recently been in close contact with someone who has tested positive;
are employed or self-employed; and
are unable to work from home and will lose income as a
In addition, the discretionary payment is for residents:
who have property related costs, e.g. rent/mortgage and are
liable for Council Tax (occupied
properties only). We may consider applications from those who are not liable
for Council Tax where a formal tenancy agreement is in place;
who are not currently receiving Universal Credit, Working
Tax Credit, income-based Employment and Support Allowance, income-based
Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit;
who are on low incomes and will face financial hardship as a
result of not being able to work while they are self-isolating.
who have no recourse to public funds if they meet the
I am classed as no recourse to public funds so even
though I am on a low income I cannot claim any benefits?
You would be able to claim from the discretionary scheme
My partner has a good salary but I won’t be earning
anything - are we able to claim from the discretionary scheme?
To be eligible for the discretionary scheme your household
has to be on a low income. We will take your joint income into account when
working out eligibility.
In terms of ‘low income’ we would compare your income to
people normally in receipt of benefits and the benefit cap (broadly £20k for a
family or couple, £13.4k if you are single). If your joint income is more than
this you will not be eligible.
I am a full time student and I also work. Can I claim
under the discretionary scheme?
No, according to the government guidance students are not
eligible for Test and Trace Self-isolation Support Payments. If you are a
student who is eligible to claim benefits because for example you are a
part-time student, are disabled or you have children, but don't currently
receive benefits, you may be able to claim under the discretionary scheme.
Can you make payments of less than £500 or is it always
£500 that is paid?
People who are eligible will receive £500 as a lump sum.