• Online

    You can report a problem, request  services and pay us by using our Do it online service.

  • Ring

    Phone lines are open 8am to 6pm, Monday to Friday excluding bank holidays. You can contact us between these hours by ringing 01257 515151.

    Outside of office hours an emergency service is available by ringing 01257 515142

  • Write


    ​Benefits, Business Rates and Council Tax

    PO Box 13
    PR7 1AR

    ​Building Control, Environment & Neighbourhoods, ​Housing, Licensing, Planning and all other service enquiries

    Civic Offices
    Union Street
    PR7 1AL

    ​Insurance Claims

    Risk and Insurance Office
    Shared Assurance Services
    Chorley and South Ribble Borough Councils
    Civic Centre
    West Paddock
    PR25 1DH

    If you are a claimant representative please make a claim directly on the Claims Portal using the following information.

    For incidents occuring prior to and including 31 December 2016:-
    Insurer: Zurich Municipal Insurance Company PLC
    Policy No: QLA-07H066-0113
    Portal ID: C00108

    For incidents occuring on or after 1 January 2017:-
    Insurer: Travelers Insurance Company Ltd
    Policy No: UCPOP 3993596
    Portal ID: C00157
    If the claim relates to an incident on a footpath or a road please contact Lancashire County Council who have responsibility for adopted highways.  


  • Visit

    Following government guidance regarding coronavirus, our Union Street Office is currently closed to the public until further notice. We apologise for this inconvenience but we're sure you'll understand this necessary measure to protect both customers and staff from infection. Many things can be done on our website and you can also call us on 01257 515151
      Civic Offices
      Union Street
      PR7 1AL
      View on Google Street View 

  • Customer service standards

    We are committed to ensuring that you experience the best possible customer service. You can download our Customer Charter to find out more about our promises to you.