We are committed to the highest level of service possible for all our customers. We are recognised nationally for providing high quality services around the needs of our customers and that our strong customer focused culture also remains high, but we are always looking for ways to improve.
We have values that set out how we will work:
Forward thinking - we are always ambitious to do better
Respect - responding to the different needs and aspirations of our customers and those we work with
Professional - striving to provide high quality services
Pride - in our jobs, pride in the council, pride in Chorley
One Team, One Council
We are committed to ensuring that you experience the best possible customer service. This means that:
If you visit:
If you call:
If you write
If you text or email us:
We monitor our performance against these standards. If you have a particular requirement, or need support in accessing our services, we will do all that we can to ensure you receive this .