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Self isolation application process and additional support

Test and Trace Support Payment and additional support

When you will get paid 

We aim to make payments within 3 days of receiving an application, as long as we have all of the required evidence. If we need further information to assess your application, we will contact you by phone or email, but this may delay payment. It is important that you provide all the evidence that we need when you apply so that we can make payments quickly.
 

People who do not have internet access 

Please ask a member of your household to help you apply. If you need to ask someone who does not live with you to help, please make sure you do not break the self-isolation rules.

Complete the self isolation payment application form, you just need access to the internet. Most mobile phones have internet access.

To upload evidence you can take a photo(s) using a mobile phone and upload the photo(s) using a mobile phone.

A friend or family member can make the application on your behalf, using their phone or computer, but we can only pay the money into your bank account.

If you have no access to the internet and no-one to help you please ring us on 01257 515151 and we will help you. Please note that this may delay your application as we will still need you to provide some evidence.
 

Additional support

We are doing what we can to protect our communities and support the most vulnerable. View more information on Chorley Together.
 

Eligibility and evidence requirements

 

I have lost more than £500 in income due to loss of work, can I claim more money? 

No, people will receive £500 as a lump sum, regardless of how much they have lost in income.

 

I am a full time student and I also work. Can I claim? 

You may be eligible for the payment if you are a student and you receive one of the qualifying benefits (Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit or Pension Credit) because, for example, you are a part-time student, are disabled or have children. 

If you do not receive any of these benefits you should contact your university or college welfare team to see what financial support they can give you, most have funds available that offer support for students facing financial hardship. If you rely on your wages to pay your accommodation costs, are experiencing hardship, and cannot get help from your college or university then you can apply for a Test and Trace Self-Isolation Support Payment under the discretionary scheme and we will consider your application. 

 

I am a full time student and I also work. Can I claim under the discretionary scheme?   

Most universities and colleges have hardship funds available. You should contact your university or college welfare team to see what financial support they can give you  If you rely on your wages to pay your accommodation costs, are experiencing hardship, and cannot get help from your college or university then you can apply for a Test and Trace Self-Isolation Support Payment under the discretionary scheme and we will consider your application.   

 

What about 2 jobs?  I can work from home on one but not the other and will be losing money. Can I claim? 

Yes, if you can evidence that you have lost income as a result of self isolating you will receive a grant. This is providing the other criteria are met.

 

I have been furloughed, can I claim?  

If you have been furloughed and are not working at all, you cannot claim. If you are furloughed and also working, but now cannot go to work because you must self-isolate and are losing income as a result you can apply. 

 

Is there a time limit for making applications? 

Yes, you must make a claim within 14 days of the end of your period of self-isolation. We cannot accept applications after this point. For example, if you have been instructed by NHS Test and Trace on 1 October to stay at home and self-isolate for 14 days, your isolation period ends on 15 October and you must apply for the Test and Trace Support Payment by 28 October.

 

I have just found out that I am now eligible for a benefit that would have qualified me for a Test and Trace Support Payment, can I make a backdated claim? 

No, you must have been in receipt of the benefit at the time you applied for the payment. 

 

I am waiting to hear from DWP about my benefit claim.  

If you meet all the other eligibility criteria but are not yet in receipt of one of the qualifying benefits, you may be eligible for a discretionary payment. You should fill in the application form and complete the discretionary application questions.

 

I am classed by the government as having no recourse to public funds due to my immigrations status, so even though I am on a low income I cannot claim any benefits, can I claim this if I can't go into work? 

You are able to claim from the discretionary scheme.

 

Can I claim if I am only staying at an address in Chorley on a temporary basis? 

No, you should claim from your permanent address as this is where records to confirm your entitlement are held. We will check the information that you provide to check that you permanently reside at the address that you provide.

 

I am not registered for Council Tax, but still have to pay rent, can I still claim? 

Yes, as long as you have a legitimate liability to pay rent. We will check your application against other council and government systems to verify the information that you have provided. If we are not satisfied that you are resident, we will not pay the grant.

We will report fraudulent attempts to claim to other agencies.

 

Do I have to live in Chorley to claim? 

Yes, only people living within the Chorley Council area can claim. If you are not sure, check who you pay your Council Tax to.
If you submit an application to the wrong Council it may slow down your application.
 

How do I provide the evidence that I qualify?  

When you complete the online application you can upload your evidence and submit it along with your form. You can take a photograph of your documents, such as your bank statement, and when the form asks for evidence click 'browse' and select the document from your photos. 

 

Can I provide my NHS number, rather than the Test and Trace number? 

No, we can only use the NHS Test and Trace number for payments. If you have not been allocated this number we cannot pay anything.

 

What is the Test and Trace Account ID number and where can I find it? 

The NHS Test and Trace Account ID is an 8-character identifier unique to each record. The NHS Test and Trace team will provide you with this information when you are instructed to self isolate.

 

I am self employed - what proof do I need to provide? 

Self-employed applicants need to provide evidence of self-assessment tax returns and trading income. 

 

I am self employed, how can I prove I am not going to be working, I will just cancel the jobs in my diary? 

You will need to provide evidence about your income and the type of work that you do. It will be easier for some professions to work from home than others. You will need to evidence that you have lost income as a result of self isolating.
 

Can I claim more than once? If so, is the process the same? 

Yes, provided the eligibility criteria are met on each separate claim and the self-isolation period for which you are claiming does not overlap with a previous self-isolation period. The process should be the same as for any other claim.

 

I have to isolate for 20 days - can I get 2 payments? 

No, claims are not allowed for overlapping self-isolation periods - an individual can receive a maximum of £500 for a period of isolation, regardless of how long it is.

This includes someone who has to isolate for a continuous period of (say) 20 days, either because they have been identified as the contact of a second positive case within the same period or because they have gone on to test positive and have had to start a new 10-day isolation period. Only 1 claim can be made for this period.

 

Are multiple claims from households allowed? 

Yes, provided each applicant meets the relevant criteria.
 

I am overdrawn, if you pay the £500 into my bank I won't be able to access it, can you pay me a different way? 

We will be paying the Test and Trace Self-Isolation Support Payments into a bank account in the applicant's name. If you are overdrawn you can contact your bank and ask that this payment is not used to pay towards your overdraft. This is called 'exercising your first right of appropriation' and it will ensure the money isn't used to pay the overdraft.

You would have to contact the bank to explain that you are expecting a £500 payment (the NHS Test and Trace Support Payment), and detail how you would like to spend the money. This protection is called a 'first right of appropriation of funds order'.

 

Are the payments subject to tax and National Insurance? 

Any payment that we make will be subject to tax. It is not subject to National Insurance.

We not deduct the tax before making the payment. We will provide details to HMRC and they will deal with the tax issues. 
 

How will Universal Credit be impacted if there is a loss of earned income? 

The NHS Test and Trace Support Payments will be disregarded when calculating entitlement to Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit or Pension Credit.

 

If my wages drop and this payment is disregarded will I receive more Universal Credit to make up for the drop in wages?  

Your Universal Credit will adjust automatically to take into account the drop in your wages.

 

How do you treat these payments in respect of benefits entitlement such as Housing Benefit and Universal Credit? 

These payments are not included when calculating entitlement to other benefits.
 
 

Will there be any checks on the information that I provide? 

Yes, the applications will be checked against DWP and HMRC income details. The government has also said that it will be conducting some checks after payments have been made to check that the applicant did have reduced income as a result of self-isolation. If payments have been made to people who are not entitled, we will be asking for the money back

If payments are made to someone who is not entitled, the Council will ask for the payment to be returned. Fraudulent applicants will be referred to the Police.

 

What if a local authority has made a payment to someone who was in receipt of a specified benefit but should not have been? 

We will have the right to recover any payments paid to someone they discover has claimed the £500 fraudulently. 
 

Do I still have to have an NHS Test and Trace number to claim under the discretionary scheme? 

To qualify for a payment you must still have a Test and Trace number. You must also be working or self employed and on a low income.

 

Can you pay me if I am not working? 

No, you have to be working or self employed to qualify for a payment.

 

What are the rules for the discretionary scheme? 

The discretionary scheme will apply to residents who:

  • have been told to stay home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • are employed or self-employed
  • are unable to work from home and will lose income as a result.

In addition, the discretionary payment is for residents:

  • who have property related costs, such as rent/mortgage and are liable for Council Tax  (occupied properties only). We may consider applications from those who are not liable for Council Tax where a formal tenancy agreement is in place
  • who are not currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit
  • who are on low incomes and will face financial hardship as a result of not being able to work while they are self-isolating
  • who have no recourse to public funds if they meet the criteria above.

 

I am classed as no recourse to public funds so even though I am on a low income I cannot claim any benefits? 

You would be able to claim from the discretionary scheme

 

My partner has a good salary but I won't be earning anything - are we able to claim from the discretionary scheme? 

To be eligible for the discretionary scheme your household has to be on a low income. We will take your joint income into account when working out eligibility.

In terms of 'low income' we would compare your income to people normally in receipt of benefits and the benefit cap (broadly £20,000 for a family or couple, £13,400 if you are single). If your joint income is more than this you will not be eligible.

 

I am a full time student and I also work. Can I claim under the discretionary scheme?   

No, according to the government guidance students are not eligible for Test and Trace Self-isolation Support Payments. If you are a student who is eligible to claim benefits because for example you are a part-time student, are disabled or you have children, but do not currently receive benefits, you may be able to claim under the discretionary scheme.   

 

Can you make payments of less than £500 or is it always £500 that is paid? 

People who are eligible will receive £500 as a lump sum.​

 

I pay rent or board to a family member I live with. Will this qualify as property related costs under the discretionary scheme?

No as this arrangement is not considered to be a commercial tenancy.

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