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Test and Trace Support Payments

The government introduced the Test and Trace Support Payment (TTSP) Scheme to support people on low incomes who are unable to work from home if they are told to self-isolate by NHS Test and Trace and will lose income as a result. 

Eligible individuals are entitled to a TTSP or discretionary payment of £500.

 

Eligibility for a Test and Trace Support Payment (TTSP)

The government has set out mandatory eligibility criteria for the TTSP Scheme. Individuals who: 

  • have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • are employed or self-employed
  • are unable to work from home and will lose income as a result
  • are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit.

 
The government has also set out mandatory eligibility criteria for the discretionary payments. Individuals who:

  • have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • are employed or self-employed
  • are unable to work from home and will lose income as a result
  • who are not currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit
  • who are on low incomes and will face financial hardship as a result of not being able to work while they are self-isolating

 
In line with the governments intended principles our discretionary scheme is aimed at individuals:

  • awaiting a decision on a Universal Credit award or the decision of a benefit appeal
  • self-employed or employed 
  • with property related costs of rent or mortgage or outstanding liability for council tax for the property they occupy
  • with no recourse to public funds

Low income will be income b​roadly in line with the benefit cap. This would be £20,000 for a family or couple and £13,400 for a single person. Joint income will be taken into account.

The discretionary funding is limited and no more payments will be made once this funding has been allocated.

 

Exclusions

You are not eligible for a payment:

  • if you have not been told to do so by NHS Test and Trace
  • if you are quarantining on return to the UK.

 

Extension to parents and guardians

Parents and guardians who need to take time off work to care for a child who is self-isolating where the child was asked to self-isolate on or after 8 March. The child or young person must be:

  • 15 or under (or 25 or under with an EHC Plan) and normally attends an education and childcare setting
  • Have been told to self-isolate by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for Covid-19

OR

  • Have been contacted by NHS Test and Trace and told to self-isolate

Parents or guardians who are not legally required to self-isolate can make one application per household for the child's isolation period.

Checks will be made with the education or care setting.

 

Backdating and timing of Test and Trace Support Payment applications

You will be able to claim retrospectively if your period of self-isolation began on or after 28 September 2020.

You cannot apply if you were told to self-isolate before 28 September 2020.

You can claim more than once if you meet the eligibility criteria for each individual claim and the periods of self-isolation do not overlap.

Applications can be made up to 42 days after the period of isolation has started.

The scheme closes on 30 June 2021.

We may amend the discretionary scheme at any time.

There is no right of appeal against our decision.

 

How to apply for a Test and Trace Support Payment

What you will need:  

  • your NHS Test and Trace account ID reference (8 digit identifier for example. 4a2c204a). This can be found on your contact journey invitation message (sent by text or email) or on the ​confirmation message you were sent when you completed the NHS Test and Trace questionnaire
  • your National Insurance number
  • a copy of a recent bank statement (issued within the last 2 months which must clearly show your name and bank details)
  • proof of employment (such as a wage slip, letter from your employer)
  • the name and address of your employer
  • if you are self-employed, proof of your self-employment such as recent business bank statement (within the last 2 months), most recent set of accounts or evidence of self-assessment tax returns.

Apply for Test and Trace Support payment
 

What else you need to do

If you receive a self-isolation payment you must self-isolate as requested by NHS Test and Trace. 
 
The NHS website has more information for people who have tested positive, or for anyone that has been in contact with someone who later tested positive, and was told to self-isolate.
 
You may be prosecuted if you provide false information, or if you do not self-isolate.

Any payment made as a result of fraud may be subject to claw back, as will any grants paid in error. The government is supporting local councils to make the necessary checks to ensure payments can be verified and have been made correctly.
 

Your data will be processed under the terms of our privacy notice.

View additional support available as part of the self isolation payment process.

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