Report a problem with pests

We know pests can be a nuisance, damage your home and can affect your health. Whether you have got pests in your home or at your business, we can help.

You can report a problem with pests to us quickly and easily online.

Suspension to outdoor rat treatments at residential properties

We are not currently undertaking rat treatments in external areas due to staffing issues at a time of high service demand. We will continue to accept new requests for rat infestation indoors and requests regarding other pest species. We expect to have an update soon on when full service can resume.

Advice to residents

Rat activity in gardens can often be effectively managed by removing food sources and harbourage. In particular, we advise:

  • remove any bird feeders (this is the most common way in which rats are attracted to gardens)
  • ensure any compost bins are rodent proof
  • remove any other potential  food sources such as fallen fruit from trees
  • reduce harbourage for rats by keeping vegetation well maintained and remove any unneeded items from your garden that could be used as hiding places for rodents.

If you decide to engage a professional pest control contactor use one that is registered with an appropriate professional body such as the BPCA or Basis Prompt.

Report a problem with pests

Pests we do and do not treat
Pests we can treat Pests we can not treat
rats (inside or outside) birds
mice (in the home) rabbits
ants (in the home) snails and slugs
fleas bats
cockroaches foxes
wasps/hornets silverfish
cluster flies flies
  bedbugs
  bees (bumble bee nest relocation)
  squirrels
  moles

View more information on pest control fees and charges.

Report a problem with pests

Pest control visits

Morning visits take place Monday to Thursday between 9am and 12.30pm.

Afternoon visits take place Monday to Thursday between 1pm and 6pm.

We cannot give a specific appointment time. You can choose your appointment day when reporting a problem with pests.

We do not operate an out of hours service for pest control if it is an emergency, we advise you to contact a private pest control operator.

What to do before your pest control visit

Before we come to visit, any affected areas should be cleared of furniture, vacuumed and made accessible.

In the case of rented accommodation, tenants and landlords should tell each other before the visit takes place.

Pest control advice and insect identification

If you need any general advice regarding pests or require identifcation of insects you can request this online.

Request pest control advice or insect ID

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