Report a problem with pests
We know pests can be a nuisance, damage your home and can affect your health. Whether you have got pests in your home or at your business, we can help.
You can report a problem with pests to us quickly and easily online.
Suspension to outdoor rat treatments at residential properties
We are not currently undertaking rat treatments in external areas due to staffing issues at a time of high service demand. We will continue to accept new requests for rat infestation indoors and requests regarding other pest species. We expect to have an update soon on when full service can resume.
Advice to residents
Rat activity in gardens can often be effectively managed by removing food sources and harbourage. In particular, we advise:
- remove any bird feeders (this is the most common way in which rats are attracted to gardens)
- ensure any compost bins are rodent proof
- remove any other potential food sources such as fallen fruit from trees
- reduce harbourage for rats by keeping vegetation well maintained and remove any unneeded items from your garden that could be used as hiding places for rodents.
If you decide to engage a professional pest control contactor use one that is registered with an appropriate professional body such as the BPCA or Basis Prompt.
| Pests we can treat | Pests we can not treat |
|---|---|
| rats (inside or outside) | birds |
| mice (in the home) | rabbits |
| ants (in the home) | snails and slugs |
| fleas | bats |
| cockroaches | foxes |
| wasps/hornets | silverfish |
| cluster flies | flies |
| bedbugs | |
| bees (bumble bee nest relocation) | |
| squirrels | |
| moles |
View more information on pest control fees and charges.
Pest control visits
Morning visits take place Monday to Thursday between 9am and 12.30pm.
Afternoon visits take place Monday to Thursday between 1pm and 6pm.
We cannot give a specific appointment time. You can choose your appointment day when reporting a problem with pests.
We do not operate an out of hours service for pest control if it is an emergency, we advise you to contact a private pest control operator.
What to do before your pest control visit
Before we come to visit, any affected areas should be cleared of furniture, vacuumed and made accessible.
In the case of rented accommodation, tenants and landlords should tell each other before the visit takes place.
Pest control advice and insect identification
If you need any general advice regarding pests or require identifcation of insects you can request this online.