Local Enforcement Plan - Process timescales and outcomes
| Milestone | Timescale (from receipt of complaint) |
|---|---|
| Acknowledgement letter sent to complainant and case allocated to a Case Officer | 5 working days |
| Investigation commenced by Case Officer | 10 working days (immediately for High Priority cases1) |
| Case Officer recommendation made to Manager | 8 weeks |
| Manager makes final decision on course of action | 10 weeks |
| Complainant updated on chosen course of action and reasons for the decision | 10 weeks |
| Further updates to complainant | When significant developments in a case development occur. Complainant can contact the Case Officer at any time for an update. |
1- High Priority cases are those involving unauthorised works to a listed building, substantial demolition works within a Conservation Area and unauthorised works to protected trees