Your Personal Data

Who we are

We are Chorley Council and your privacy is important to us. We aim for full transparency on how we gather, use, and share your personal information in accordance with the General Data Protection Regulation.

If you have any concerns about how the Council is handling your personal data, these can be raised with the Council's Data Protection Officer:

Chorley Council, Town Hall,Market Street, Chorley, Lancashire, PR7 1DP


We keep our privacy notice under regular review and we will place an updated version on this page. This will help ensure that you are always aware of what information we collect and how we use it.

What we need

We will collect basic personal data about you which includes your name, address, telephone number, email etc. together with any other relevant details you have given us, such as bank account details and national insurance numbers.  Similarly, we will collect information that we receive from third parties e.g. charities and other public sector organisations.

We may also collect sensitive data, such as race/ethnicity, health and religious belief.

Why we need it

The Council uses personal information to enable us to deal with customer-related enquiries in as comprehensive a manner as possible. Specific enquiries could relate to health and wellbeing support, employment support, volunteering opportunities, access to Time Credits, community events, community group support, community development activities,  community grants, signposting and referring with your permission to other services, processing financial support applications and customer advice of a more general nature.

Sensitive data will be used for monitoring purposes only in order to ensure that we are compliant with equality and diversity legislation.

What we do with it

Your personal information will be treated as confidential, but it may be shared with other Council services and third parties, such as other employment support providers and local charities.  This will ensure that the service we deliver is of a high standard.

We will only use your information in ways which are permitted by the General Data Protection Regulation and the current UK Data Protection law. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. View more information on data protection.

This authority has a duty to protect the public funds it administers and may use information held about you for all lawful purposes, including but not limited to the prevention and detection of crime including fraud and money laundering.

The Council may also use your information for the purpose of performing any of its statutory enforcement duties. It will make any disclosures required by law and may also share your information with other bodies responsible for detecting/preventing crime in relation to safeguarding and including fraud or auditing/administering public funds.

There is also information about your computer hardware and software that is automatically collected by Chorley Council. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Chorley Council for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Chorley Council Web site.

Where necessary and applicable, your information may be shared with other business support agencies and related providers or funding providers (such as the Department for Levelling Up, Housing and Communities in the case of government funded projects). However, information will not be shared for any unrelated purposes unless required by law to do so.

What are your rights?

You have the right to:

  • request a copy of your information (known as a subject access request)
  • request rectification or erasure of your information,
  • request a restriction on the processing of your information, and,
  • object to processing of your information,
  • complain to the Information Commissioner's Office about the way the Council processes your information.
  • set your browser to remove or reject cookies before using Chorley Council website

If you require further information about the use of your data or would like to exercise any of the above rights, please contact: Data Protection Officer, Chorley Council, Town Hall, Market Street, Chorley, Lancashire, PR7 1DP

Transferring information overseas

In certain circumstances we may transfer your information to organisations in other countries on the basis that anyone to whom we pass it protects it in the same way we would and in accordance with applicable laws.

How long we keep your information

We will keep your information for as long as it is required by us or other regulatory bodies in order to comply with legal and regulatory requirements or for other operational reasons. In most cases this will be a minimum of six years. More information on our retention schedule can be found online.

Website information

Chorley Council encourages you to review the privacy statements of Websites you choose to link to from Chorley Council so that you can understand how those Websites collect, use and share your information. Chorley Council is not responsible for the privacy statements or other content on websites outside of the Chorley Council family of Websites.

Use of Cookies

The Chorley Council website use "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a website via your web browser. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. View more information on cookies on this website.

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