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NHS Test and Trace

What to do if you are told to self isolate by NHS Test and Trace of the NHS COVID-19 app

How we will contact you

How you are contacted depends on what details we have available for you. We may contact you by:

  • text
  • telephone
  • email
  • letter
  • a visit to your home.

If we contact you via telephone, letter or by email and we do not hear back from you, it is likely we will visit your home to let you know that you need to self-isolate.

The number we will call you on is 01257 515151 and the email address will be

Any letters will come from Civic Offices, Union Street, Chorley, Lancashire, PR7 1AL and any officer who visits your home will have full proof of identification.


How will we be able to contact you?

The data we will be using to contact people is a combination of that provided by the person to Public Health England (PHE) when they submitted their positive test and data we holds for other purposes. 

We are utilising this data because of the public health urgency. View our privacy notice for more information.

The data that is shared between us and PHE is covered by a data sharing agreement set up to address the requirements for multi-agency working during the pandemic.

Staff accessing PHE's system must undertake training specifically for the purpose. They then must be authorised by PHE.

Please be aware NHS Test and Trace or the council will not:

  • ask for bank details or payments
  • ask for details of any other accounts, such as social media
  • ask you to set up a password or PIN number over the phone
  • ask you to call a premium rate number, such as those starting 09 or 087.


Test and Trace Support Payments

The test and trace support payment has been announced in response to feedback that some people were struggling to self-isolate due to financial constraints. It is to ensure that people on low incomes self-isolate when they test positive or are identified as a contact, and to encourage more people to get tested. This will help reduce the transmission of COVID-19 and avoid further restrictions, including local lockdowns.

View more information on Test and Trace Support Payments‚Äč.

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