This accessibility statement applies to the Chorley Council website and the following domains:
This website is run by Chorley Council. We want as many people as possible to be able to use this website on a variety of devices. For example, that means you should be able to:
We use Recite Me accessibility tool on our website, which lets you customise your website experience to work in a way that helps you.
To use Recite Me accessibility tool, select Audio Visual tools from the top bar.
View more information on accessibility tools on this website.
We have translated some of our most common services so they are accessibile to British Sign Language (BSL) users. View BSL translation videos. We will look to develop more translated services where we can,
We know some parts of this website are not fully accessible:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We will consider your request and get back to you in 10 working days.
We can provide a text service for people who are deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please email contact@chorley.gov.uk.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Chorley Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to 'the non-compliances and exemptions' listed below.
The content listed below is non-accessible for the following reasons.
We plan to add an alternative reporting approach for these processes that does not require using a map by August 2021.
We plan to change our link convention so all will be underlined by August 2021. Any new links will follow this new convention.
We plan to correct all instances of colour contrast failure by August 2021. All new colours added to the website will be checked for contrast before being used.
We plan to add missing ARIA landmarks by August 2021. Any new page templates will be built with appropriate ARIA landmarks as standard.
We plan to add a skip to content link to these pages by August 2021.
We plan to review and update these links so they make sense without the surrounding context by August 2021. Any new links and buttons added to the site will be checked to ensure purpose is clear.
We plan to review and update the focus order in these areas of the site by August 2021.
We plan to make the focus visible across the site by August 2021.
We plan to add a lang attribute to these pages by August 2021.
We plan to fix this radio button programmatic issue by August 2021. Any new forms will be added with correctly marked up radio buttons.
We plan to fix all these issues by adding appropriate accessible labels by August 2021. Any new functionality will be developed with accessibility in mind.
We plan to create a mechanism that warns users when their session is coming to an end and implement this by August 2021.
We plan to make all error messaging assertive so it is announced by the screen reader by August 2021.
The Civica payment page does not reflow when viewed at high magnification, requiring users to scroll horizontally and vertically to view content. This fails WCAG success criterion 1.4.10 (Reflow).
Our payment process is built and hosted through third party software so we do not have direct control of the presentation or functionality of these pages.
We have assessed the cost of fixing this issues and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We are in the process of reviewing our payment system provider and are actively considering accessibility as one of the criteria.
When our website is run through the W3C HTML Validator it identifies a number of errors and warnings, which may impact how well assistive technology interacts with our website.
Following comprehensive assessment of the website with a range of assistive technologies we are confident that, in spite of the errors, the website is fully navigable by keyboard and with a screen reader.
We have assessed the cost of fixing all these validation issues on every page of our website and believe doing so would be a disproportionate burden within the meaning of the accessibility regulations.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards
We plan to identify and fix issues with accessibility as soon as issues are discovered.
We have carried out an accessibility audit in January 2021. We aim to resolve these issues by August 2021, when another accessibility audit will take place to ensure we have resolved issues previously identified.
We will carry out an accessibility audit on an annual basis applying WCAG 2.1 AA standards, aiming for AA.
This statement was prepared on 2 February 2021. It was last reviewed on 2 February 2021.
This website was last tested on 15 January 2021.
This website was tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and the test was carried out by Web Usability Partnership Ltd.
We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.
We value feedback from real website users and would love to hear from you and the experience you had with us. Please view our website feedback page for more information on how to provide feedback.
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