If you have a service related issue you can report these directly online. If your issue is service related, please find the service using our home page or by using the search option. This is the quickest way to get your issue resolved.
If you cannot find what you are looking for please use the general enquiry form.
We do not always get it right. If you are unhappy with any aspect of our service, please let us know. Where we have let you down, we will try to put things right immediately.
You can make a complaint online, alternatively you can make a complaint by:
Once we have received a complaint we will:
If you are not satisfied at this point, then your complaint may be referred to the Chief Executive. Again, you will be kept informed of progress and we aim to deal with the matter within 10 working days.
Not all complaints follow this procedure. For some services there are special complaints and appeal procedures that are set by law. Examples include:
If these apply to your complaint, then we will let you know the procedure that needs to be followed.
If you are still unhappy with the way we have dealt with your complaint you can contact the Local Government ombudsman.
The Local Government Ombudsman
PO Box 4771
Telephone: 0845 602 1983