Considering an exception

When deciding whether to allow an exception to a premium we will consider each case on its own merits. These are some of the things we will consider: 

  • what professional advice you have taken 

  • any offers of purchase or rent that you may have received 

  • whether a sale price or rental is realistic 

  • any exceptional or unforeseen circumstance or legal difficulties 

  • additional help that may be available to you including under another council policy such as the Fair Collection Charter or the Discretionary Reductions Policy.

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