Conditions attached to the issue of private hire operators licence

Complaints

  • the operator shall on receipt of any complaint relating to a contract for hire or purported contract for hire relating to or arising from his/her business, immediately notify the complainant of his/her right to forward the complaint to the Council
  • Any complaint shall be investigated immediately by the operator and the complainant notified of the outcome within a reasonable time.
  • Where a complaint is investigated by an Authorised Officer of the Council, the operator shall conform to any directions of the Officer in respect of that complaint.
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