Chorley Council Registered Provider Partnership Framework

Membership criteria

Applications from Registered Providers must confirm that they meet the mandatory membership criteria and include a written submission setting out how the Registered Provider meets the performance criteria set out below. Details of the evidence to be provided are also set out below. Applications should be accompanied by relevant documentation.

Performance Criteria	Partner Requirements	Evidence to be Provided
Compliance with regulatory standards	Demonstrate compliance with the Regulator of Social Housing regulatory framework	RPs that own 1,000 social housing units or more details of latest published regulatory judgement showing that a governance grade of G1 or G2 and a viability grade of V1 or V2 has been achieved details of any regulatory notices RPs that own less than 1,000 social housing units and Local Authorities details of any regulatory notices
Management arrangements	Satisfy the Council that appropriate local management arrangements are in place	details and copies of key policies and procedures relating to local housing management
Customer care/quality of service	Demonstrate a high level of commitment to excellent service delivery	details and copies of any policies relating to customer care/quality of service results of any tenant satisfaction surveys undertaken in the Borough details of the complaints procedure and how it can be accessed by customers
Development expertise	Demonstrate a proven track record of delivery	details of existing stock in the Borough an overview of stock outside of the Borough
Support for council's strategic objectives	Demonstrate an understanding and support of the Council's strategic objectives relating to affordable housing	details of how the council's strategic objectives will be supported and fit with the objectives of the RP.