Flood support

We appreciate the last few weeks have been extremely difficult and upsetting with the devastating effects of the floods between Christmas and New Year.

We have been working hard to clean up the borough and to provide on-going assistance where it has been needed most and our attention will now start to turn to helping communities get back to some sort of normality.

We know that to achieve that many people will need financial support and here are the details of what is available.
  • For residents

    The support available for residents is:

    • A £500 flood scheme payment (empty or second homes are excluded from this scheme). If your property is rented it will be paid to you, not the landlord

     • Temporary council tax relief for the period that your home remains unoccupied or partly unoccupied (up to a period of 12 months). Properties which were empty or second homes will be allowed to claim for a period of six months

    • Property Level Resilience (PLR) grants of up to £5,000 to help make your property better prepared to cope with any future flooding. This includes things like moving electrics, flood doors, waterproofing windows etc. More information and advice on flood protection and resilience measures can be found under Popular Tasks.

    • Local Discretionary relief fund - this is administered by the Community Foundation for Lancashire and is for people with specific needs e.g. people who are not insured.

    What is meant by a ‘flooded property’?

    Just to clarify what is considered a flooded property – it is one where water has got inside and can cover:
    • Basements and below ground level floors
    • Garages (if included in the fabric of the building) – not if they are adjacent or separate from the main buildings
    • Occupied caravans and park homes

     For the purposes of this financial support the flooding must have occurred between 25 December 2015 and 1 January 2016.

  • For businesses

    The support available for business is:

    • Temporary business rate relief (for up to three months) – this will be available for the full three months even if your business re-opens sooner.

    • Property Level Resilience (PLR) grants of up to £5,000 to help make your property better prepared to cope with any future flooding are also available for businesses. This includes things like moving electrics, flood doors, waterproofing windows etc. More information and advice on flood protection and resilience measures can be found under Popular Tasks.

    • Business support – This was available to get you trading successfully again as quickly as possible with grants of up to £2,500 available, depending on the size of your business. The scheme closed on 30 June 2016 - full details of the scheme are available at Boost Business in Lancashire.

    • Support for farmers – this will offer grants of up to £20,000 to help restore soils, rebuild tracks and repair flood channels. The scheme will be administered by Defra.

    What is meant by a ‘flooded property’?

    Just to clarify what is considered a flooded property – it is one where water has got inside and can cover basements and below ground level floors
     
    For the purposes of this financial support the flooding must have occurred between 25 December 2015 and 1 January 2016.

  • How to apply?
    Please note that the final date for applications for the Community Recovery Scheme and Business Support payments is 31 March 2016. You must have contacted us in respect of this scheme to qualify for the Property Level Resilience Grant.

    The application process for the Property Level Resilience Grant can be found in the Property Level Resilience Grant guidance notes available to download. Please note that the final date for applications for the Property Level Resilience Grant Scheme is 31 March 2017.​

    Please contact us on 01257 515151 or by email at contact@chorley.gov.uk if you have any queries.
  • Insurance scheme for flood risk homes

    Flood Re is the national scheme designed to help provide better access to affordable home insurance for those in high flood-risk areas across the UK. It represents a long-term, sustainable approach to providing home insurance for those at flood risk.

    You can find out more about the Flood Re insurance scheme under the Download It section on this page.

    It is important that people at high flood-risk shop around for the best insurance policy. You can find a list of participating insurers on the Flood Re website under ‘Useful Links’ on this page.

  • Additional information

    Additional information is available under the popular task section.

    The Flood Recovery Guide includes advice and guidance to help you through the initial stages of recovery.

    Property protection advisor calculates the indicative costs for flood resilient works and can help you when completing the application for the property level resilience grant.

    Six Steps to Flood Resilience provides free impartial guidance towards installing flood protection and resilience measures.

  • Beware of bogus traders

    In December 2015 the UK was hit by three severe storms resulting in widespread flooding across the North of England and Scotland.

    The National Fraud Intelligence Bureau would like to make flood victims aware of the possible threat that Rogue Traders and Bogus Trades People pose to them. Buying on your doorstep can be convenient. However, a salesman who uses clever tactics can pressurise you into buying something you actually don’t want or something that’s poor value for money.

    Protect yourself against bogus trades people fraud
     
    • Always ask for identification before letting anyone you don't know into your house.
    • Check credentials, including a permanent business address and landline telephone number. The mobile phone numbers given on business cards are often pay-as-you-go numbers which are virtually impossible to trace.
    • Take control by asking the questions. Ask for references from previous customers or to see examples of their work.
    • Don’t sign on the spot – shop around. Get at least three written quotes to make sure you’re not being ripped off.
    • If in any doubt, ask the person to leave or call the Citizens Advice consumer helpline on 03454 04 05 06.

    If you do decide to buy:
     
    • Always get any agreement you make in writing.
    • Beware when filling in forms or when speaking to the salesperson, and ensure you don’t reveal confidential details that a fraudster could use to assume your identity or take control of your finances. This may allow a fraudster to steal money from your account or order goods and services in your name.
    • Usually, you have a seven-day cooling off period. So if you decide to cancel the contract, act fast.
    • Think very carefully about having any work done or goods delivered during the cooling off period. You may have to pay, even if you change your mind.
    • Never pay for work before it has been completed, and only then if you are happy with it.

    If you believe that you have been a victim of fraud you can report it online at the Action Fraud website or by telephone on 0300 123 2040.