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Homelessness

Homeless assessment and advice

Make an appointment or speak to us

To arrange a homeless assessment or speak to a member of our team, you can:

In some cases, home visits can be arranged if you have mobility issues.

Opening hours

Advice is available Monday to Friday, 9am to 5pm (excluding bank holidays).

If you need emergency help outside these hours, please call our out-of-hours team on 01772 436756.

Your Homeless Assessment and what to expect at your appointment

Your appointment will be arranged with a Housing Options Officer, who will talk with you about your housing needs and those of your household (if applicable).

They will:

  • help you access any support you may need
  • work with you to create a Personal Housing Plan, which will outline steps to:
    • prevent you from becoming homeless, or
    • help you find a place to live if you are already homeless

⚠ Important
If we don’t receive the requested information, it may delay your Housing Officer in carrying out their duties and could slow down the support you receive.
Please provide as much relevant information as possible so we can give you the right advice and ensure you get the support you need.

We're here to support you

We understand that life can be difficult, and sometimes it’s not possible to attend an appointment.

If you miss your appointment, your case may be closed, which could delay the help you need.

But don’t worry — if you still need support, we’re here for you.
To arrange a new appointment, please contact the Housing Options Service:

Please note: Due to high demand, it may take up to two weeks to arrange a new appointment. We’ll do our best to see you as soon as we can.

View more information on homelessness assessment eligibility.