Homelessness Decision Reviews and Complaints
What is a Homelessness Review?
If you have applied for homelessness assistance and disagree with a decision we have made, you have the right to request a review under the Housing Act 1996.
You can request a review if you disagree with decisions such as:
- whether you are eligible for assistance
- whether you are homeless or threatened with homelessness
- whether you are in priority need
- whether you are intentionally homeless
- the suitability of accommodation offered to you
You must request a review within 21 days of receiving the decision letter.
We will look at your case again and may ask for more information before making a final decision.
What is a complaint?
A complaint is different from a review.
You can make a complaint if you are unhappy with:
- the service you received
- how you were treated by staff
- delays in processing your application
- any other issue not related to the legal decision on your homelessness application
Complaints are handled under the council’s corporate complaints procedure, not the homelessness legislation.
How to request a review
- Email: Housing.Solutions@chorley.gov.uk
- Phone: 01257 515151
- Write to: Housing Options Service, Civic Offices, Union Street, Chorley, PR7 1AL
Please include:
- your name and contact details
- the decision you want reviewed
- the reasons why you disagree with the decision
How to make a complaint
You can make a complaint online or contact us using the details above.