Cancellation/termination by hirer

Cancellation/Termination by Hirer - business as usual/one off events/private parties/events

  1. The Hirer must adhere to the Period of the Hiring and any changes must be agreed with the Council by telephoning the bookings line on 01257 515151. Hirers should note that all changes must be phoned in by the Hirer to the above telephone number.
  2. If the Hirer wishes to cancel the full hire Agreement then the Hirer must give to the Council notice to that effect. If such notice is given not later than 10 working days (2 weeks) prior to the Period of the Hiring then the Council will refund/not charge to the Hirer the fee but otherwise the Council will be entitled to retain/ claim the whole fee

Cancellation/Termination by Hirer - Advanced bookings (at least, or more than, three hours per day, three times a week.

  1. The Hirer must adhere to the Period of the Hiring and any changes must be agreed with the Council by telephoning the bookings line on 01257 515151. Hirers should note that all changes must be phoned in by the Hirer to the above telephone number.
  2. If a Booking Agreement is for at least or more than 3 hours per day, 3 times a week, and is made more than three weeks in advance, and the Hirer wishes to cancel or terminate the Agreement then the Hirer must give to the Council notice to that effect. If such notice is given not later than 10 working days (2 weeks) prior to the Period of the Hiring then the Council will refund/not charge to the Hirer the hire fee but otherwise the Council reserves the right to retain/ claim the whole fee (particularly in the event that it is unable to obtain an alternative booking) and the Hirer shall be liable to pay the Council. The booking shall only be deemed cancelled upon receipt of written and/or emailed notification of such by the Hirer.

Cancellation/Termination by Hirer - Advanced block bookings (6 month hire)

  1. The Hirer must adhere to the Period of the Hiring and any changes must be agreed with the Council by telephoning the bookings line on 01257 515151. Hirers should note that all changes must be phoned in by the Hirer to the above telephone number.
  2. If a Block Booking Agreement is required on a regular basis each week/month (or variation thereof) over a 6 month hire period and is made more than three weeks in advance, and the Hirer wishes to cancel a single or multiple sessions within that Agreement then the Hirer must give to the Council notice to that effect. Such notice should be given not later than 10 working days (2 weeks) prior to the Period of the Hiring. Sessions not cancelled following the agreed process that impact on other users and the Council, may incur an additional administration charge of £25.00. Continued failure to inform the booking office of cancelled session may result in the council terminating the Hirer's agreements as detailed in 8.1.8. The booking shall only be deemed cancelled upon receipt of written and/or emailed notification of such by the Hirer.
  3. If a Block Booking Agreement is required on a regular basis each week/month (or variation thereof) and is made more than three weeks in advance, and the Hirer wishes to terminate the full Agreement then the Hirer must give to the Council notice to that effect. If such notice is given not later than 10 working days (2 weeks) prior to the Period of the Hiring then the Council will refund/not charge to the Hirer the hire fee but otherwise the Council reserves the right to retain/ claim the whole fee (particularly in the event that it is unable to obtain an alternative booking) and the Hirer shall be liable to pay the Council. The booking shall only be deemed cancelled upon receipt of written and/or emailed notification of such by the Hirer

Cancellation/Termination by Hirer - Internal, Council funded, Free of Charge.

  1. The Hirer must adhere to the Period of the Hiring and any changes must be agreed with the Council by telephoning the bookings line on 01257 515151. Hirers should note that all changes must be phoned in by the Hirer to the above telephone number.
  2. If the Hirer wishes to cancel the Agreement then the Hirer must give to the Council notice to that effect. If such notice is given not later than 10 working days (2 weeks) prior to the Period of the Hiring then the Council may re-charge the Hirer for the period of hire at £10.55 per hour.
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